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Patient Safety US
Susan E. Sheridan, MIM, MBA, DHL, is a founding member of Patients for Patient Safety (PFPS) US and currently serves as the Director of Patient Engagement, Emeritus for the Society to Improve Diagnosis in Medicine (SIDM) and Advisor to WHO. Prior to her work at SIDM, Sue served as Patient and Family Engagement Advisor at the Centers of Medicare and Medicaid Services (CMS). She also served as the Director of Patient Engagement for the Patient Centered Outcomes Research Institute (PCORI) and led the Patients for Patient Safety program at the World Health Organization (WHO).
Sheridan had previously spent 10 years in patient advocacy inspired by adverse family experiences in the healthcare system. She cofounded and is past president of Parents of Infants and Children with Kernicterus that successfully changed the standard of care for neonatal jaundice in the US. She is also the cofounder of Consumers Advancing Patient Safety, which helps organizations engage patients as partners in developing patient-safety solutions. In 2009, Sheridan was named to Modern Healthcare's list of Top 25 Women in Healthcare as well as Modern Healthcare’s 100 Most Powerful People in Healthcare. Sheridan and her family have been featured in USA Today, Wall Street Journal, New York Times and the international documentary, To Err is Human. Prior to her leadership in patient engagement, she worked as a finance banker for international trade. Sue received her BA from Albion College, her MIM and MBA from the Thunderbird School of Global Management and her DHL from Adrian College.